International Patient

The International Patients Department at Fortis Memorial Research Institute, Gurgaon strives to assure that you not only feel at home during your stay but also arrange your return to your country in good health. We provide a full-service office that assists overseas patients seeking a consultation, a second opinion or medical treatment.

Our Bone and Joint Institute is having the state of the art operation theatres, dedicated orthopaedic ward, exclusive OPD area, NAV3 Computer navigation, NAVIO Robot for joint replacement surgeries, Shoulder robot for shoulder surgeries, India’s first 4K Digital system for arthroscopic surgeries, exclusive instruments for revision joint replacement and trauma surgeries etc. We are going to establish the First Bone bank in private sector in NCR by March 2020. Dr Subhash Jangid has vast experience of more than 10000 successful surgeries and he is the Director and Head of Orthopaedic department at FMRI, Gurgaon.

Here are the advantages of Fortis Bone and Joint Institute: 

• Located in the leading industrial centre of India, Gurgaon, Fortis Memorial Research Institute is the JCI accredited Hospital.
• Committed to delivering exceptional medical care since 2014.
• Fortis has state-of-the-art services in cardiology, neurology, neurosurgery, oncology, joint replacement and orthopaedics and emergency care.
• Patients will be paired with an international patient coordinator, who serves as a single point of contact before, during and after the patient’s visit.

Fortis is committed to delivering standard-setting medical care. Fortis begged 11 awards for healthcare excellence in the recently held international healthcare update 2019. We understand the stress associated with illness, particularly when treatment is received outside of one’s home country. The coordinator advocates for the patient and also provides assistance on all aspects of his/her stay namely:

Pre-Departure Services

• Tele-consults and Pre Departure Evaluation
• Facilitate Travel arrangements
• Visa Services
• Hotel Booking (Budget, Deluxe and Luxury Hotels)
• Airport (New Delhi ) Pick Up and Drop
• Bedside admission in the Hospital

Post Admission Services

• Dedicated International Lounge
• Choice of rooms from private to luxury suites
• Cuisine choices
• Interpreters
• Wi Fi enabled suites
• Travel Desk within the hospital
• Money Changer within the Hospital

Post Discharge Services

• Post Discharge travel arrangements through a travel partner
• Post discharge stay in Delhi/NCR in a choice of hotels
• Travel Assistance for sightseeing within India
• Tele-consultation with the treating doctor

Travel & Accommodation:

Fortis has tied up with some of India’s leading travel companies to facilitate smooth travel and stay arrangements for its international patients.

Travel and accommodation services facilitated by Fortis are:

• Assistance to schedule appointments with doctor and/or investigations
• Video consults with treating doctors
• Visa invitation letters to enable Medical Visas
• Complimentary airport transfers, pick-up and check-in – assistance at airport begins at the aerobridge itself
• FRRO services for registration, extension of visas among others
• Ensure that patients get a comprehensive written medical report on discharge
• Arrange for a consultation with the dietitian, who will then personalize the special international menu to the patient’s medical, religious and culinary needs
• Organise daily email updates to the referring doctor and family back home
• Coordinator-cum-interpreter: Geographic boundaries are easier to cross than linguistic boundaries. We, at FMRI, have coordinators who will provide translation services at all times
• Recovery and leisure travel: Post treatment and recovery, if one would like to indulge in some sightseeing locally or across the country, we’ll be delighted to assist them

EMPLACEMENTS

At Fortis Memorial Research Institute, we always understand the importance of mediclaim insurance for any medical procedure as it provides an umbrella to patients and covers the medical expenses to maximum possible extent. Our Empanelments division works with a single objective to make the mediclaim process feasible for you.

We are associated with various Health Care TPAs (Third Party Administrators) to facilitate its patients going in for Cashless Health Insurance / Health Insurance Claims. Cashless facility is subject to the terms and conditions in the policy.

TPAs with us:

• GMC Services
• BUPA International Health Insurance
• AETNA
• CIGNA International
• HTH Worldwide/GeoBlue
• Seven Corners
• International SOS
• MEERA Rescue
• ARMS (Asia Rescue & Medical Services)
• Europe Assistance India
• Asia Medical Assistance (AMA)
• East West Rescue
• Tokio Marine
• Blue Cross Shield
• Allianz Global Assistance
• Metroplitan Life Insurance Company (MetLife Expat Inc.)
• Paramount Healthcare Management Pvt. Ltd
• Wellbe
• AXA Assistance
• Emergency Japan Assistance
• Guardian Life of The Caribbean
• Prestige International
• ATMS
• Bupa Arabia
• Global Benefits Group
• Starwell Insurance/Star Destination/Daman(MedAire)
• Allianz Worldwide Care (Dubai)
• CNM GLOBAL INC.
• Euro Center Thailand

In case your TPA is not listed here please contact us for further assistance.

Besides TPAs, we are also associated with different embassies/high commissions/health attaches to make it easy for international patients to avail best-in-industry healthcare services.

• Bangladesh High Commission
• Botswana High Commission
• Embassy of the Republic of Rwanda
• Embassy of the United States of America
• Kenya High Comission
• Zimbabwe Commission
• Pakistan High Commission
• Royal Bhutanese Embassy
• South Africa High Commission
• Tanzania High Commission
• UAE Embassy
• Embassy of the Republic of Burundi
• High Commission of the Republic of Gambia
• Embassy of Israel
• Embassy of Japan
• Embassy of Sudan (South)
• Nigeria High Commission
• Oman Embassy
• Uganda High Commission
• Mozambique High Commission
• High Commission of The Republic of Namibia
• Embassy of the Republic of Yemen
• Oman Health Attache
• UAE Health Attache
• Uzbekistan Embassy
• Burundi High Commission

International Packages

We strive to be most transparent medical facility in India for our patients, specially for those who are traveling from abroad to India for better medical treatment. We have designed many fixed rate packages for our overseas patients. It helps them in planning their finances and there are no overheads on these packages for elective surgeries. You can be sure of the cost for your treatment in the hospital and in 99.9% of cases the cost will not increase from the Packages for orthopedic procedure.